Every policy that governs how we work with you — written in plain English, kept up to date, and one click away. Jump to any document below.
Governing Policies
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LaunchWise Africa Ltd ("we", "us", "our") respects your privacy. This policy explains what information we collect when you use our website or engage our services, and how we use, store and protect it.
We collect information you provide directly — such as your name, email, phone number, business details and identification documents submitted for registration or compliance services — as well as limited technical data (browser type, IP address, pages visited) collected automatically through your use of this website.
We share your information only where necessary — with government agencies such as CAC, FIRS, NAFDAC or SON as part of filing your application, and with trusted service providers (such as payment processors) who are contractually bound to protect your data. We do not sell your personal information to third parties.
You may request access to, correction of, or deletion of your personal data at any time, subject to our legal obligation to retain certain records (see our Data Protection Policy below). To exercise these rights, contact us using the details at the end of this page.
These Terms of Use govern your access to and use of the LaunchWise Africa Ltd website. By using this site, you agree to these terms.
By browsing this website, submitting an enquiry, or creating a client account, you confirm that you accept and agree to be bound by these Terms of Use and our other published policies.
You agree to provide accurate information when using our contact forms, client portal, or when instructing us to act on your behalf. You may not use this website for any unlawful purpose or to submit false or misleading information to any government agency through our services.
All content on this website — including text, graphics, logos and the LaunchWise Africa brand — is owned by or licensed to LaunchWise Africa Ltd and may not be copied or reproduced without written permission.
While we take every reasonable step to ensure accurate and timely service, LaunchWise Africa Ltd is not liable for delays caused by government agencies, incomplete information supplied by a client, or circumstances outside our reasonable control.
These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes will be subject to the exclusive jurisdiction of the Nigerian courts.
This website uses cookies — small text files stored on your device — to help it function properly and to understand how visitors use our site.
Cookies allow a website to remember your actions and preferences over time, so you don't have to re-enter them every time you visit or navigate between pages.
Most browsers let you refuse or delete cookies through their settings. Please note that disabling essential cookies may affect the functionality of the client portal.
Content on this website — including blog articles, guides and FAQs — is provided for general informational purposes only and does not constitute formal legal, tax or financial advice. For advice specific to your situation, please book a consultation with our team.
We make every effort to keep our published guides, fee schedules and regulatory information current. However, Nigerian and regional regulations can change, and we recommend confirming time-sensitive details with us directly before acting on them.
Our website may link to third-party sites, including government portals, for your convenience. We are not responsible for the content, accuracy or availability of external websites.
If we have not yet begun work on your file, you may request a full refund of our professional service fee within 48 hours of payment. Once preparation or filing work has started, fees become partially or fully non-refundable, reflecting the work already completed.
Government filing fees, stamp duties and third-party charges paid to agencies such as CAC, NAFDAC or SON on your behalf are non-refundable once submitted, as these are outside our control.
Email launchwiseafrica@gmail.com with your Client ID and invoice number. Approved refunds are processed within 7–10 business days to the original payment method.
This summary outlines the standard terms that apply once you engage LaunchWise Africa Ltd for a paid service. A full, project-specific agreement is issued and signed before any filing work begins.
Our engagement is limited to the specific service(s) confirmed in your written quote — for example, business registration, trademark filing, or a compliance retainer. Additional services requested later are quoted and agreed separately.
You agree to provide accurate, complete documentation in a timely manner. Delays caused by missing or incorrect information may extend your project timeline and are not the responsibility of LaunchWise Africa Ltd.
Fees are fixed and confirmed in writing before work begins. Government filing fees are payable in advance of submission. Outstanding invoices beyond 14 days may pause active work on your file.
Either party may terminate an ongoing engagement with written notice. Fees for work already completed remain payable; refer to our Refund Policy for details on unfinished work.
LaunchWise Africa Ltd processes personal data in accordance with Nigeria's Data Protection Regulation (NDPR) and applicable data protection laws in Ghana and Kenya for clients in those markets.
We retain client records for as long as required to meet regulatory and statutory obligations — typically 6 years after your engagement ends — after which records are securely deleted or anonymized.
In the unlikely event of a data breach affecting your personal information, we will notify affected clients and the relevant regulator without undue delay, in line with NDPR requirements.
Our team is happy to walk you through the details before you sign anything.
