Account Recovery

Let's get you back into your account.

Enter the email address on your client portal account and we'll send you a secure link to create a new password.

Reset links are encrypted and expire after use
Delivered to your inbox within minutes
Real support if the link doesn't arrive

Reset Your Password

Client Portal Access

Please enter a valid email address.
or

Check your inbox

If an account exists for , a password reset link is on its way. It should arrive within a few minutes β€” don't forget to check spam.

Didn't get it?
or
Simple, Every Time

How password recovery works

01

Enter your email

The address linked to your client portal account.

02

Check your inbox

A secure, single-use reset link arrives within minutes.

03

Create a new password

Choose a new password and confirm it to continue.

04

Sign back in

Use your new password to access your dashboard immediately.

For your security: reset links expire after a short window and can only be used once. If you didn't request this, you can safely ignore the email β€” your password will not be changed.

Common Questions

Account recovery FAQ

First, check your spam or promotions folder β€” automated emails sometimes land there. If it still hasn't arrived after a few minutes, use the "Resend the link" option, or reach out to our support team directly.
For security, reset links expire after a short window and can only be used once. If yours has expired, simply request a new one from this page.
Once you've reset your password, you'll have immediate access to your dashboard and application status again. If it's urgent, our support team can also give you a status update directly.
Try the email address you used when booking your first consultation or making a payment. If you're still unsure, contact support with your name and phone number and we'll help you locate the account.
Yes. This page only sends a reset link to the email already associated with your account β€” no password or personal information is ever requested here directly.

Still can't get back in?

Our support team can verify your account and help you regain access directly.

0803 078 2776 Chat With Support